At Funky Colourful, we strive to provide high-quality products and ensure customer satisfaction. However, if you’re not completely satisfied with your purchase, our return and refund policy outline the process to make returns or request refunds as seamless as possible.
1. Eligibility for Returns
To be eligible for a refunds and returns, the following conditions must be met:
- The item must be unused, unwashed, and in its original condition.
- The item must be returned in its original packaging, including all tags, labels, and any accessories.
- You must initiate the return within 14 days of receiving the product.
2. How to Initiate a Return
If you wish to return a product, please follow these steps:
- Contact Us: Reach out to us at info@funkycolourful.com with your order number and the reason for the return.
- Approval: Once we receive your request, we will review it and notify you via email whether the return has been approved.
- Return Shipping Instructions: If approved, you will receive instructions on how to return the product. Please do not return the item without prior approval.
3. Return Shipping Costs
- Customer Responsibility: You are responsible for covering the shipping costs for returning the product unless the item is damaged or defective upon arrival, or you received the wrong product.
- Tracking: We recommend using a trackable shipping method. Funky Colourful cannot guarantee that we will receive your returned item without proof of delivery.
4. Refunds Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: If approved, your refund will be processed and a credit will be applied to your original payment method within 14 days.
- Partial Refunds: In some cases, only partial refunds will be granted (e.g., for items with obvious signs of use, damaged packaging, or missing components).
5. Exchanges
If the item you received was defective or damaged, we offer exchanges. Contact us at info@funkycolourful.com to initiate the exchange process.
6. Late or Missing Refunds
If you haven’t received your refund after the expected processing time:
- Check Your Bank Account: Ensure there are no pending transactions.
- Contact Your Payment Provider: Sometimes processing delays can occur.
- Contact Us: If you’ve done the above and still haven’t received your refund, email us at info@funkycolourful.com.
7. Conditions for Denial
We may deny a return or refund in the following situations:
- Items returned without prior approval
- Products damaged due to misuse, improper handling, or wear and tear
- Returns made after the allowable return period
8. Contact Information
If you have any questions regarding our return and refund policy or need assistance with your order, feel free to contact us:
- Email: info@funkycolourful.com
- Phone: +92-330-862-0685
- Address: Muhammad Bin Qasim Road, Aram Bagh, Karachi, Sindh, Pakistan.